TERMS & CONDITIONS
House Rules/Policies
We strive to provide our guests with an exceptionally clean, safe, and friendly hotel experience. The following Hotel Policy/House Rules have been established based on industry standards, management and operational procedures, and our personal experience of owning and operating Hotel Ikon. These Hotel Policy/House Rules are considered a part of our reservation agreement with you. As our hotel guest, by reading and signing your hotel registration you are agreeing to abide by all of our Hotel Policy/House Rules, terms and conditions, and procedures. These Hotel Policy/House Rules are presented here to help promote our guests’ safety and enjoyment and to ensure that each guest is aware of the understandings between the Hotel Ikon and the guest. Our Hotel Policy/House Rules may change from time to time, so please check back often.
100% SMOKE-FREE
For safety and to assure that our facility is not exposed to items or actions that create an odor which is unhealthy and objectionable to our guests and staff, and that is difficult to remove from the air, carpet, walls, and furniture we do not permit smoking tobacco, marijuana, illegal drugs, e-cigarettes, vape pens, vaping, cartridges containing the liquid of nicotine, hookahs, incense, cooking, cigars, candle burning, the use or diffusing of patchouli oil or other strong-smelling plant-based essential oils or synthetic products in our facility. Guests are encouraged to notify Front Desk staff immediately if they smell cigarette, marijuana, or other objectionable odors. This policy is not intended to stop people from smoking, but to regulate where they smoke and how it affects others. Marijuana is prohibited at all times.
CANDLE, INCENSE, ESSENTIAL OILS: Candle, incense, essential oils (diffusing, vaporizing, etc.) are prohibited. These items and activities will be treated as smoking, a fine accessed, and the guest may be evicted with no refunds.
NO-COOKING, COOKING APPLIANCES, COMBUSTIBLES, OR FIREWORKS: The safety of our guests, staff, and this facility is extremely important to us. Except for refrigerator units that the hotel provides, preparation of food in guest rooms by any type of cooking appliances is prohibited. A minimum fee of $50.00 will be charged for cooking in a room, including, but not limited to coffee makers, hot plates, toaster ovens, water heaters, rice cookers, combustible, open flame, barbecue grill, burners, heating appliance, or any other item intended for cooking. Open fires, flames or cooking grills, either charcoal or gas, and fireworks are not allowed anywhere on hotel property. A microwave is available 24 hours for all registered guests to use in our breakfast area. Coffee is also available twenty-four (24) hours in the breakfast area.
CHECK-IN TIME: 3:00 p.m.
EARLY CHECK-IN/PRE-REGISTRATION:
Early check-in is offered based on availability. If you require a guaranteed check-in for arrival prior to 3 p.m. then Pre-Registration and payment may be required. Please contact Front Desk staff directly to make reservations and complete a credit card authorization form prior to your arrival (415) 231-5288.
CHECK-IN REQUIREMENTS: Guests must be at least 21 years of age to check in at Hotel Ikon. In the interests of security and to prevent fraud, guests are required to confirm their identity by providing their valid government issued photo identification (State driver’s license, passport, etc.) at check-in. A valid, signed, and pre-approved credit card in the name of the guest registration is also required. It is your responsibility to fully understand the manner in which your bank processes pre-authorizations and charges to your credit/debit card. Some banks hold pending authorizations for up to 30 business days.
PRE-AUTHORIZATION AT CHECK-IN: A pre-authorization is a temporary hold of a specific amount of your available credit limit balance placed on your credit/debit card for $50/1 night, $100 2/nights or more, and $150/3 nights or more. All credit/debit cards are pre-authorized at check-in. Pre- authorization is not a charge to your account, it is a hold on those funds. Once your actual charge is posted at check-out it can take anywhere from 24 hours to 30 days for the original pre-authorization to be removed by your bank. Generally, most banks release the hold within 3-5 days. It is your responsibility to be aware of how your bank handles all of your transactions, including pre-authorizations. We are unable to remove pre-authorizations directly through our hotel.
GUEST REGISTRATION: We require valid contact information from the guest making the reservations including first and last name, address, phone number, and signature. The names of all guests occupying the room must be registered.
CHECK-OUT TIME: Room rental period expires at 11:00 a.m. Additional day charge, plus tax may apply for late checkout.
CHECK-OUT PROCEDURE: Check-out time is 11 a.m. Please check-out with Front Desk so that housekeeping may begin cleaning your room as soon as possible. If you require a later check-out, please contact Front Desk prior to the day of your departure and we will do our best to accommodate your request. A charge may apply for late check-out.
EARLY DEPARTURE: Guests who check out of the hotel after 11:00 a.m. and prior to their scheduled departure date are subject to the full cost of stay plus tax.
SPECIAL REQUESTS: We will make every effort to honor special requests such as a specific floor or room number, however, the availability of these items cannot be guaranteed in advance.
REFRIGERATOR: Except for the refrigerator units that the hotel provides, preparation of food in guest rooms by any type of cooking appliances is prohibited. Use of the breakfast area microwave is provided to all registered guests 24 hours a day. We ask that you refrain from microwaving any pungent food as the odor is difficult to remove from fabric, a cleaning fee may be assessed.
PAYMENT: All reservations and registration must be guaranteed with a valid major credit card. We accept Visa, Master Card, American Express, and Discover Card. Pursuant to credit card agreements, credit cards are not valid unless signed by the cardholder. Cash (USD) payment is welcomed with a cash deposit. Checks and foreign currency not accepted.
CHECKS AND CHECK CASHING: We do not accept checks. We do not provide check cashing services.
DEBIT CARD/CREDIT CARD HOLDERS Your Debit or Credit Card will be pre-authorized at check-in for the deposit amount listed above. The pre-authorization will HOLD the funds until check-out, at which time the amount actually incurred during your stay will be charged. If you change your method of payment at check-out or change the length of your stay, your bank may not post the changes to your account immediately. Hotel Ikon has no control over the policies of your bank and will not be held liable for any “insufficient funds” penalties or any other resulting fees or charges. It is your responsibility to fully understand the manner in which your bank processes pre-authorizations and charges to your debit or credit card. Some banks hold pending authorizations for up to 30 days.
RESERVATION AND PAYMENT FOR GUESTS BY PRIVATE THIRD PARTIES: Generally, third party payment is not permitted. In the case of paying for a family member if you will not be physically present at the hotel, we require prior completion and approval of a Credit Card Authorization form including a copy of your driver’s license and the front and back of your signed credit card. You will be responsible for any and all damages and loss. We reserve the right to refuse reservation at any time for any reason.
CREDIT CARD AUTHORIZATION BY CORPORATE THIRD PARTIES: Please contact Hotel Ikon at least 24 hours prior to guest’s arrival to request a Credit Card Authorization form at (415) 231-5288. We must receive the information by email sf@325sutter.com and process the approval for your reservations prior to the guest’s arrival.
RATES: All rates are quoted in United States currency, plus tax. Rates may increase without notice. Rates as advertised and subject to change at any time and may increase or decrease at the hotel’s discretion.
RIGHT TO REFUSE SERVICE: Hotel Ikon is privately owned and operated. We reserve the right to refuse service to anyone for any reason(s) that does not violate Federal or State laws. Hotel Ikon has a zero-tolerance policy in which we will refuse to admit or refuse service or accommodation in our hotel or may remove a person, without refund, who refuses to abide by the reasonable standards and policies established by the State of California and the owners for the operation and management of the hotel. Hotel Ikon will refuse service or evict a guest: for refusal or failure to pay for accommodations, is under the influence of alcohol, drugs, or any other intoxicating substance and acts in a disorderly fashion as to disturb the peace of other guests or is not in compliance with state liquor laws; acts in a disorderly fashion as to disturb the peace of other guests; is unable to properly supervise their children at all times, seeks to use the hotel for an unlawful purpose; seeks to bring into the hotel: an unlawfully possessed firearm; or something, including an explosive or hazardous or toxic substance, that is unlawful to possess and that may be dangerous to other persons; destroys, damages, defaces, or threatens harm to hotel property or guests; causes or permits persons to exceed the maximum allowable occupancy of room, refuses to abide by the reasonable standards or policies established by Hotel Ikon for the operation and management of our hotel.
QUIET HOURS: 10:00 p.m. to 7 a.m. If you become aware of a disruptive guest, please contact Front Desk staff immediately by phone or going to front desk. Televisions, voices, or other devices must be kept at a respectful low level at all times. Doors should be opened and closed quietly. No congregating or running in halls.
VISITORS: No visitors after 10:00 p.m. Visitors must notify Front Desk upon their arrival. Visitors must be accompanied by the registered guest at all times. As a registered guest, you are responsible for your visitor at all times.
CANCELLATION: Charged the full room charge plus taxes.
NO SHOW CHARGES: Failure to check in on the scheduled arrival date for a reservation guaranteed with a credit card will result in a No-Show fee being charged to your credit card. You will be charged the full amount of stay plus taxes and the balance of the reservation will be cancelled.
MAXIMUM OCCUPANCY: Room occupancy requirements are based on fire code/fire safety restrictions. Standard Room maximum occupancy is 2 for 1 full bed and 4 for 2 full beds. If you exceed the maximum number of guests allowed, you will be asked to rent another guestroom for proper accommodations or vacate the hotel.
ROOM KEYS: Room keys are issued to the registered guest(s). I.D. is required if you have lost your key and require a duplicate and which you will be required to pay a $50 key replacement fee. Please return room keys to Front Desk at Check-out.
HOUSEKEEPING/ROOM INSPECTION: Housekeeping is provided once every 7 days between the hours of 9 a.m.- 5 p.m. Housekeeping may start as early as 8 a.m. and as late as 6 p.m. This is a 100 % NON-SMOKING hotel, including medical marijuana. Rooms are cleaned, inspected, and a detailed log is maintained on each room and linen. Rooms are rented to guests in appropriate condition without any prohibited odor. Housekeeping and Front Desk staff are trained and skilled in identifying the odors from prohibited items. If our investigation concludes that you have smoked in your room, cooked, or brought a prohibited item into our facility, you will be fined, evicted without any refund, and may be charged a damage fee on the credit card provided or cash deposit.
LOST & FOUND POLICY: Hotel Ikon assumes no liability for lost, misplaced, stolen, or damaged valuables or belongings. If you discover that you have left behind something of value to you, please Hotel Ikon 325 Sutter Street San Francisco, CA 94108 (415) 231-5288 call us immediately (415) 231-5288 and we will try to assist you in locating your lost item.
FOUND ITEMS: Hotel Ikon is not responsible for any item left behind by a guest. However, any item, with the exception of perishable items, left behind by our guests and found after departure by Housekeeping will be collected, logged in, and kept in a secure location for collection by the owner for up to fourteen (21) days. Reasonable effort will be made to notify the guest that an item has found. Perishable items, underwear, and
miscellaneous toiletries are discarded.
RETURN:
We would be happy to return your lost item(s) to you by United States Postal Service, UPS or FED EX. Your credit card will be charged packaging and postage, plus a $10.00 handling fee. A separate receipt will be mailed to you. Hotel Ikon is not responsible for any item lost or misdirected during shipment by the delivery service.
UNCLAIMED ITEMS/NO CONTACT:
Lost & Found items are held for fourteen (21) days while we attempt to contact the guest. If guest contact information is incorrect or cell phone mailbox is full and we are unable to contact the guest during the fourteen (21) day holding period, the unclaimed item(s) are thrown away, given to local organizations, or disposed of accordingly by Hotel Ikon.
ALCOHOL POLICY: Registered guests of legal age who choose to bring their own alcoholic beverages must consume those in their room. Alcohol is not allowed in public areas such as the lobby,
FIREARMS AND WEAPONS: The safety and security of our guests and staff is extremely important to us. Our Firearms and Weapons Policy is designed for the protection of our guests, vendors, staff, and owners, and pertains to the presence of firearms and weapons on hotel premises. Hotel Ikon recognize that guests and vendors may legally possess firearms or weapons for a variety of legitimate purposes. This policy has been developed to create a safe environment by providing appropriate guidance over the custody of firearms and weapons on our premises. Hotel Ikon is private property. Guests, who are lawfully permitted to possess a firearm or weapon, may bring such onto our hotel premises for storage purposes only, with the understanding that they are personally responsible for following:
- Guests must abide by all Federal, State, and local laws.
- Firearm and weapons must be appropriately registered.
- Firearms must be unloaded
- No cleaning of firearms is permitted on hotel premises.
- Firearms and weapons must be safeguarded and secured in either a locked, hard sided firearm container or a soft gun case provided by the guest at all times and clearly labeled with their name and contact information.
- Damages caused by arrowheads will be charged accordingly, please be careful.
- Guests and vendors who fail to abide by our policy may be asked to leave the hotel premises, are subject to trespass and may be subject to further legal action. Exempted from this policy are law enforcement officers and designated military personnel who are on-duty and required to carry firearms in the performance of their duties. No exemption to this policy is allowed for private persons, even those licensed and permitted to carry a firearm openly or concealed under local, state, or federal law, are exempt from this policy. It is our policy to promptly turn over any firearms left on the property to the San Francisco Police Department if we are unable to contact the owner.
BICYCLES/HOVER BOARDS/ROLLER BLADES: Bicycles, Hover boards, and roller blades are not permitted in guest rooms. Depending on available space, Front Desk staff will be happy to secure these items in our luggage room. We assume no liability for theft, loss, and/or damage, and you waive any and all such liability.
IN CASE OF EMERGENCY OR FIRE: Call 911 and please notify Front Desk in the event of a fire or other emergency immediately.
FIRE SAFETY POLICY: A map that shows emergency exits can be found in front of the elevator doors. The hotel is fully equipped with smoke detectors and emergency evacuation plans on the wall in front of elevators. Please review this important information.
NO IN-ROOM PARTY: Hotel Ikon enforces a No In-Room Party Policy to ensure we can protect the hotel and our guests at all times. No parties, loud disturbances and/or noise-nuisance are allowed or tolerated on these premises. In the event of a disturbance, one polite request(warning) will be given to reduce the noise. If our request is not followed, the guest willbe asked to leave the hotel without refund. Registered guest(s) is responsible for all persons visiting. Non-Registered visitors are only permitted until 10:00 P.M. If found with more “people” not listed on the Guest Registration Form after 10:00 P.M. your stay will be considered a party. You will be ordered to vacate the premises without refund and may be access Guest Disturbance Fee.
FREE WiFi ACCESS: Access to our WiFi is free for our registered guests. The hotel WiFi access code is subject to change without notice. WiFi signals are subject to change without notice depending on the room’s location, the status of our WiFi-equipment, and interference from other local wireless signals. Hotel Ikon assumes no liability for guest use. Hotel Ikon 325 Sutter Street San Francisco, CA 94108 (415) 231-5288
ENFORCEMENT: All staff is trained and required to respond to potential violations of our Hotel Policy/House Rules. Guests who refuse to abide by the reasonable standards and policies established by Hotel Ikon for safety of all guests, staff, owners, property, and the operation and management of the hotel will be evicted, with no refund. In addition to the room charge, a minimum $50.00 cleaning fee per room will be charged for infraction(s) of our Hotel Policy/House Rules.
ILLNESS AND EPIDEMICS: Hotel Ikon reserves the right to refuse accommodations to a guest arriving with a contagious disease. In cases where sickness occurs during the stay, please notify the Front Desk staff.
INFESTATION: The cleanliness of our rooms is extremely important to our guests. If you bring any infestation into your room or onto our hotel premises, we may charge you for any and all costs and expenses, including immediate or urgent response requirements and loss ofroom revenue, that we deem necessary to address the infestation.
DAMAGE AND/OR THEFT OF HOTEL PROPERTY: You are liable for any damage howsoever caused (whether by the deliberate, negligent,
or reckless act) to the room (s), hotel’s premises or property caused by you or any person in your party whether or not staying at the hotel during your stay. Hotel Ikon reserves the right to retain your credit card and/or debit card details as presented at registration and charge or debit the credit /debit card such amounts as it shall in its sole discretion deem necessary to compensate or make good the cost or expenses incurred
or suffered by Hotel Ikon as a result of the aforesaid. Should this damage come to light after the guest has departed, we reserve the right and you hereby authorize us to charge your credit or debit card for any damage incurred to your room or the Hotel property during your stay, including and without limitation for all property damage, missing or damaged items, smoking fee, cleaning fee, guest compensation, etc. We will make every effort to rectify any damage internally prior to contracting specialist to make the repairs, and therefore will make every effort to keep any costs that the guest would incur to a minimum.
DAMAGE DISCOVERED AFTER CHECK-OUT: Guest Rooms found with waste strewn around, in complete disorder, and/or “trashed”
will be subject to maintenance deep cleaning fee, administration fee and/or third-party fees.
DAMAGE TO ROOM:
Damage to rooms, fixtures, furnishing and equipment including
the removal of electronic equipment, towels, artwork, etc. will be charge at 120% of full
and new replacement value plus any shipping and handling charges. Any damage to
hotel property, whether accidental or willful, is the responsibility of the registered guest
for each particular room. Any costs associated with repairs and/or replacement will be
charged to the credit card of the registered guest. In extreme cases, criminal charges
Hotel Ikon 325 Sutter Street San Francisco, CA 94108 (415) 231-5288
will be pursued.
DAMAGE TO MATTRESSES AND BEDDING:
Damage to mattresses and linen including towels, mattress pads, sheets, bedspreads,
blankets resulting from the use of body oils, make-up, shoe-polish, etc. will result in a
charge for the special cleaning, repair or replacement of the damaged article.
DAMAGE OR TAMPERING WITH FIRE DETECTION SYSTEMS/FIRE-FIGHTING EQUIPMENT:
Hotel Ikon reserves the right to take action against any guest or visitor found to have
tampered or interfered with any detection equipment throughout the hotel, including
detector heads in public areas, guest rooms, break glass points and fire
extinguishers. Guests or visitors found to have tampered with any fire detection or fire-
fighting equipment will be charged with any costs incurred by the hotel due to their
actions and will be evicted from the hotel. Depending on the severity of the guest
actions, law enforcement may become involved at the hotel’s discretion. Should the
fact that firefighting or detection equipment had been tampered with come to light after
the guest has departed, we reserve the right and you hereby authorize us to charge
your credit or debit card for any damage incurred to your room or the Hotel property during your
stay, including and without limitation for all property damage, missing ordamaged items, smoking
fee, cleaning fee, guest compensation, etc.
CHANGES OR MODIFICATION TO THE HOTEL POLICY/HOUSE RULES: Hotel Ikon reserves the right to amend, modify, change, cancel, vary or add to these Hotel Policies/House Rules or the arrangements and content at any time without prior notice. Any modification to these Hotel Policy/House Rules that occurs before your departure is considered a part of your reservation’s agreement with us. A copy of these Hotel Policy/House Rules is located at the Front Desk staff upon request.New Paragraph